Leadz Privacy Statement

1. Introduction

Euonex ("Euonex", "we", "us", or "our"), through its enterprise lead qualification product Leadz ("Leadz"), values the privacy of our customers and partners. This Privacy Statement describes how we collect, use, and share information in connection with the Leadz customer relationship management and communication platform (the "Services").

2. Customer Authorization

A customer must authorize Leadz to connect and access the third-party accounts required for the selected features. The customer controls which accounts are connected and may disconnect an integration subject to the functionality and limitations of the applicable third-party platform.

3. Information Collection

We collect information that you directly provide to us when setting up an account, integrating communication channels, or requesting customer support. This information may include:

• Corporate registry details and company name
• Contact names, email addresses, and phone numbers
• Authentication tokens and channel configurations

4. Information Received From Connected Platforms

When a customer connects a third-party communication platform to Leadz, Leadz may receive information from that platform as necessary to provide the requested service. For WhatsApp, this may include WhatsApp Business account information, business phone number information, contact information, message content, message metadata, conversation information, templates, and other information made available through the applicable Meta/WhatsApp APIs.

This information is received because the customer has chosen to connect the relevant account to Leadz and has authorized the connection. Leadz processes this information to provide the communication and CRM functionality requested by the customer.

5. WhatsApp and Meta Platform Data

When a customer connects WhatsApp to Leadz, Leadz may process information made available through Meta's WhatsApp Business Platform, including business account information, phone number information, contacts, messages, conversations, message metadata, and message templates, as applicable to the customer's configuration.

Leadz uses this information only to provide the functionality requested by the customer, including receiving and displaying customer conversations, organizing and managing leads, assigning conversations to team members, maintaining conversation history, and sending responses through the connected WhatsApp account.

Leadz does not sell WhatsApp or Meta Platform Data. Leadz does not use WhatsApp or Meta Platform Data for advertising or to build advertising profiles. Leadz does not use such data for purposes unrelated to providing the connected communication and CRM services, except where required by law or necessary for security, fraud prevention, or protection of the service. WhatsApp/Meta Platform Data is not used to train general-purpose AI models or for unrelated model training.

6. Purpose of Processing

We use the collected and connected communication data for standard operational purposes, explicitly including:

• Displaying and organizing conversations
• Receiving incoming customer messages
• Sending customer-authorized responses
• Managing leads and contacts
• Assigning conversations to authorized team members
• Maintaining conversation history
• Managing message templates where applicable
• Providing notifications and workflow features
• Troubleshooting and maintaining the service
• Protecting the service against abuse, fraud, and unauthorized access
• Complying with applicable legal obligations

7. Data Retention and Deletion

Leadz retains customer and communication data for as long as necessary to provide the service and in accordance with the customer's account configuration and applicable contractual or legal requirements.

Disconnecting an integration does not necessarily delete historical data already stored in Leadz. When an integration is disconnected or an account is deleted, Leadz handles the associated data in accordance with its deletion procedures, applicable contractual obligations, and legal retention requirements. Customers can use the deletion process to request applicable deletion.

Customers may request deletion of applicable data using the data deletion process described at: https://leadz.euonex.net/data-deletion

8. Service Providers and Subprocessors

Leadz may use trusted service providers to host, operate, secure, monitor, and support the service. Such providers may process data only as necessary to provide their services to Leadz and are subject to appropriate contractual and security requirements.

9. Data Security

Leadz implements enterprise-grade technical and organizational measures to safeguard your tenant data against unauthorized access, loss, or alteration. All data transit is encrypted, and persistent stores are isolated using tenant partitioning boundaries.

10. User Rights and Requests

Depending on your jurisdiction, you may have specific rights regarding your personal information. These may include the right to access, correct, delete, restrict, or object to the processing of your data, or to ask questions about our data processing practices.

To exercise these rights or if you have any questions, concerns, or requests regarding this Privacy Statement, please contact our data privacy officer at:

Email: [email protected]